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QUALITY FIRST
QUALITY WITHOUT COMPROMISE IS ONE OF OUR CORE COMPETENCIES AND A CENTRAL PRODUCT PROMISE AND WE KEEP THAT, AS OUR CUSTOMERS CONFIRM THAT AGAIN AND AGAIN. When it comes to quality, GDLC is and remains the number one among the cue case makers. For us this is a recognition and an obligation at the same time. We always strive to create and deliver high quality products without compromises that exceed our customers expectation. However, there are many good reasons in business why a company should compromise, mainly to gain more profit. Compromises can be made in various areas: raw material definition, raw material quality, manufacturing processes, production time, production location, employee qualifications and so on. In any case, if you step into compromises, it always means a quality loss and reduced customer value. Always. And that is the main reasons why we do not compromise. Ever. Anyone who owns a GD Luxury Case wants something special. We want to keep it special, every time for every customer. In the quality and functionality of things lies the true luxury. Only reliable and distinctive products have a positive effect on customer satisfaction. We are committed to customers by providing only quality products and operational excellence. We utilize a customer-centered approach and pride ourselves in “getting it right the first time”. We want every customer to have full confidence in our ability to deliver. In order to fulfill our commitment to quality, we develop and reward our employees who strive for continuous improvement, who are empowered to execute the highest standards of performance. We conduct regular reviews of our operations and processes. Our customer’s satisfaction is fundamental to the company’s long-term success. The commitment to quality by every team member at every level within our organization will drive the quality objectives defined. We are taking every opportunity to turn something special into something very personal. GDLC QUALITY DEPARTMENT MARCH, 4th 2021
